Frequently Asked Questions |
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Answers to some of our most commonly asked questions |
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• Why does one mat hold more water than another? |
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• What is the best mat for handling snow and slush? |
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• We are endlessly straightening out my old mat that creeps along the floor. How can we prevent this? |
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• How are these mats different from the old coconut mat we have in front of the our door? |
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• How color-fast are your custom logo mats? Do they fade in the sun? |
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• How quickly will I get my mat? |
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• How are your mats shipped to me? How much are shipping costs? |
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• How do I know when my mat needs to be cleaned? |
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• Are these mats a tripping hazard? |
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• Are your mats imported? Where are they made? |
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• Will my door get stuck on the mat? |
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• I live in an area with high humidity and mold. Will these mats get moldy? How can I prevent this problem? |
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• Are the mats a fire hazard? Do they have a fire rating? |
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• Can I put my mat into a washing machine? Will it fade? Will it be the same after washing? |
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| Answers to some of our most commonly asked questions |
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Lonnie Schwalm
Hattiesburg, MS |
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Why does one mat hold more water than another?
Different mats hold water for two primary reasons: the ridge depth of the mat pattern and the pile height of the fabric material. The ridge depth allows water and soil to settle below the shoe print and keeping dirt and moisture away from your floor. The height of the material that is affixed to the mat allows a mat to hold more water. The longer the pile and the deeper the ridge depth, the more the floor mat will hold. The WaterHog™ series boasts deep ridges and pile height to hold more water and dirt than the competition.
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Kelly Resler
Colby, KS |
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What is the best mat for handling snow and slush?
Heavy snow and slush is handled by a two- mat scraping and wiping system. For outside, use an all-rubber, flow-through mat like our drainable WaterHog™ mat. This type of mat allows heavy slush to fall between the mat holes for easy draining. On the interior, use one of our Grand Premier, Premier or Classic mats for secondary wiping and scraping. These mats finish the job by trapping remaining moisture and dirt in the mat and keeping it away from your floors.
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Cody Belland
Chesapeake, VA |
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We are endlessly straightening out my old mat that creeps along the floor. How can we prevent this?
For mats that are used on smooth, hard floor surfaces, use the flat backing to stop your mat from moving. On carpets, gripper-backed safety mats will provide more surface area for the mat to rest on, reducing slippage. Gripper-backed mats are designed for use on commercial carpet, particularly with 100% Loop or Cut/Loop pile construction. If you have cut/pile carpets, however, we have an underlayment that will better help your carpet from slipping.
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Max Balls
Great Falls, MT |
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How are these mats different from the old coconut mat we have in front of the our door?
The traditional coconut (or coir) mats provide a distinctive look, but do have their drawbacks. Most of our WaterHog™ mats use solution-dyed nylon that is sealed into SBR or Nitrile rubber. This prevents mat ‘shedding’, a common occurrence with coir mats. Also, coir mats discolor from sunlight and heavy use, and are easily susceptible to mold. Our entrance and interior mats provide superior UV protection and won’t run or fade, even with heavy use. For a longer-lasting, cleaner, and healthier mat, choose WaterHog™ mats with sturdy rubber backing and superior construction.
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Jessie Cottone
Eugene, OR |
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How color-fast are your custom logo mats? Do they fade in the sun?
Our Custom Logo Mats are made from long-wearing, static-dissipative nylon and should only be used indoor or under well covered outdoor areas. Since we use a detailed, custom printing process, the vibrant colors of your custom logo are best preserved in a controlled environment.
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Melisa Eckard
Santa Rosa, CA |
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How quickly will I get my mat?
Most mat orders are shipped in less than 5 working days. For custom mats this shipping time can increase if proofs of supplied artwork are needed. Please add 2-3 days for this process.
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Darryl Addario
Douglas, WY |
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How are your mats shipped to me? How much are shipping costs?
All of our custom mats, safety mats, and other varieties are shipped using UPS ground shipping. Charges can vary by the size and weight of the mat. You will be shown your shipping charges at the time of your mat purchase.
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Erik Wheeler
Harrisburg, PA |
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How do I know when my mat needs to be cleaned?
Mats should be cleaned regularly using a standard upright vacuum, carpet cleaner or industrial washing machine depending on the mat (See mat cleaning chart). Mats should be cleaned as soon as you notice moisture and soil tracking around the mat, or when the mat begins to darken in color. Carpet cleaning ultimately depends on the traffic and weather conditions outside of your establishment.
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Ashlee Loranger
Ocala, FL |
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Are these mats a tripping hazard?
WaterHog Mats have two basic anti-trip features. The first is our low profile, SBR rubber borders. These borders prevent trip hazards by connecting to the floor more closely than mats without a border. These rubber borders also keep water and dirt from leaking onto the floor. An additional anti-trip feature is an optional gripper backing that keep mats from slipping – the primary cause of mat-related accidents. This option works best on hard surfaces or on carpeting with loop construction.
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Kurt Cedano
Belen, NM |
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Are your mats imported? Where are they made?
Our mats are all manufactured here in the United States and are backed with a 100% Satisfaction Warranty.
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Sharron Hulme
Cedar Park, TX |
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Will my door get stuck on the mat?
Most mats in the entrance category are ½” or less. To measure your door clearance, take a used deck of cards and place the stack about 6” from the door in a near-closed position. Open the door very slowly, allowing the bottom of the door to push off cards that are above the doors base. Pick up the remaining cards, set them on a table and measure the height. If you are left with more than ½” cards high, you have enough clearance for a mat to be placed without getting stuck.
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Darren Figgs
Manchester, NH |
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I live in an area with high humidity and mold. Will these mats get moldy? How can I prevent this problem?
See The Mat King's Article 'Why your matted floors are off-color?'
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Julio Berra
Lawton, OK |
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Are the mats a fire hazard? Do they have a fire rating?
All of our entrance and interior mats pass flammability standards DOCFFI-70 except for Brush Hog, ColorStar and ColorStar Crunch.
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Noreen Rocca
Galesburg, IL |
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Can I put my mat into a washing machine? Will it fade? Will it be the same after washing?
See our mat cleaning chart for more information on mat maintenance.
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